Terms and Conditions

Please read all the terms

Sessions Types

1. Group Zoom and or Group Face to Face

2. 1:1 Mat

3. 1:2 Mat

4. 1:1 Reformer

5. Courses

Applies to all Session Types

Punctuality - Please ensure you arrive on time for your class. The pre-class warm-up is designed to help with the avoidance of injury. If you are more than 5 minutes late, the instructor has the right to refuse you entry into the class and you will forfeit any Makeup (only on Sessions which allows Makeups).
Cancelled Class - In the event that we cancel a class or classes that you have booked, we will contact you and offer you a transfer to an alternative date and time.
Additional Needs - If you have any additional needs, we ask that you advise us of your requirements by telephone on 07486 999 333 before you make a booking. You can help us ensure we will be able to meet your needs by contacting us at least 48 hours in advance of the date and time of the first class you wish to book. It is your sole responsibility to check with your doctor or medical practitioner about your suitability for our classes and to obtain his/her written consent where necessary. While we take every care to ensure safe practise, there are inherent risks in any exercise programme and we accept no liability whatsoever for any injury or illness you incur through taking our classes or by your failure to notify us of any existing health problems or additional needs.
Punctuality - Please ensure you arrive on time for your class. The warm-up is designed to help with the avoidance of injury. If you are more than 5 minutes late, the instructor has the right to refuse you entry into the class and you will forfeit any Make Up Session.
Entry - The management reserves the right to refuse entry.
Personal Belongings - Personal belongings are brought to class at the Member’s own risk and the Company does not accept liability for any loss or damage whatsoever to such items.
Zoom Session - By taking part in an online class, you fully understand that your teacher is not able to offer any personal correction; you agree to take responsibility for your own body; you agree not to perform any exercises or movements that may cause you discomfort; and you confirm that you are fit and able to join the class. You must ensure that you are working in a safe environment and that you are able to clearly see and/or hear your teacher in order to follow instructions. It is your responsibility to let the teacher know before the class if anything affects your ability to exercise that day. By joining the class you automatically agree to waive all statutory rights against your teacher.
Sick & Emergency - Last minute emergencies sometimes happen and sickness can come on very quickly. We accept this and we will accept a cancellation within the 12 hour period, on a once per calendar month, per client basis. This cannot be used retrospectively and will reset on the 1st day of each month. It is also NOT transferable.
Health & Consent Form - By reading these terms you are stating that you will complete a Health and consent form before attending any class. You are also agreeing to voluntarily update the form of any new Health information as and when required.
Force Majeure - We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms, if the delay or failure was due to any cause beyond our reasonable control, including, but not limited to, Acts of God, explosion, flood, tempest, fire or accident, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T. viruses, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery.
Severability - If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
Instructor change - Very occasionally a session may be held by another qualified teacher. Where possible, you will be notified of this change before the session begins.
Governing law and jurisdiction - These T&Cs shall be governed by and construed in accordance with English law and the parties hereby agree to submit to the exclusive jurisdiction of the English courts.

Course Sessions

Cancellation - You are responsible for full payment of fees for the entire selected course regardless of whether you actually attend or complete the selected course, and regardless of which payment option you have chosen.
Makeup Session - If you cannot make a session and there is another course of the same type and discipline occuring which has a space then you may request to attend that session. We require a minimum of 12 hours notice of your absence in order to offer a makeup class of the same type.

Group Sessions

Recurring Class
- All group sessions are booked on a recurring day and time basis e.g. Mondays at 19:00, as agreed upfront with Thank U Pilates and in accordance to your membership plan or offer.
- If you want to adjust your upfront agreed recurring day and time, this needs to be agreed in conjunction with Thank U Pilates before making that adjustment.
Makeup Session - We require a minimum of 12 hours notice of your absence in order to offer a makeup class of the same type.
- All makeup classes must be taken within four weeks of the notification; they cannot be carried over to future terms, or exchanged for private lessons.
- Makeup classes are offered on a space available basis ONLY. It is the sole responsibility of the client to manage their makeups within the four week period.
- If you are not able to arrange all makeup classes before the end of the four weeks, regardless of reason, they will expire. An unused makeup class has no monetary value.
- When booking into a makeup class please note that regulars (people who always go to that class) will get priority placement over makeup bookings.
- Note that makeups are offered on a “like for like” basis. Makeups must be made within the same session type, please see categories.
One Leg Stretch Plan and Boomerang Plan Memberships - These are direct debits and run all year round. Requests to pause memberships will only be accepted in exceptional circumstances. If you are away for holiday, your missed classes can be made up as per the point above Makeup Session.

1:1 or 1:2 Sessions

Cancellation - All private lessons must be cancelled with 24 hours notice; otherwise they are charged in full. If a venue has been rented for the session, the cost of the venue will be charged to you if a refund cannot be acquired. If the instructor needs to cancel then we will contact you and offer you the choice of a refund, or a transfer to an alternative date and time.
Reschedule - All private lessons if they require rescheduling 24 hours notice must be given; otherwise they are charged in full. If a venue has been rented for the session, the cost of the venue will be charged to you if a refund cannot be acquired.
Control Balance Membership - If you have the Control Balance Membership private lessons (i.e. same day/time each week), we ask that you kindly appreciate that the teacher’s time is being reserved for you each week of the month, so any change to the date or time please give as much notice as possible but at the minimum 24 hour notice. If less than 24 hours notice is provided then that session is forfeited from that months allotted sessions. If a venue has been rented for the session, the cost of the venue will be charged to you if a refund cannot be acquired. Requests to pause memberships will only be accepted in exceptional circumstances. If you are away for holiday, your missed classes can be made up a per the point above Reschedule.

Pre-Recorded Online Tutorial Sessions

Statutory rights - By taking part in a Pre-Recorded Session, you fully understand that there is no teacher able to offer any personal correction; you agree to take responsibility for your own body; you agree not to perform any exercises or movements that may cause you discomfort; and you confirm that you are fit and able to join the class. You must ensure that you are working in a safe environment and that you are able to clearly see and/or hear the recorded session in order to follow instructions. By joining the Pre-Recorded Session you automatically agree to waive all statutory rights against the instructor and company.
Intellectual property - If we provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to us and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.

Participant Agreement Terms

By agreeing to the Terms, you irrevocably agree that, if Thank U Pilates (the ‘Company’ or ‘we/us’ approves your booking and accepts you onto a course/membership/class. (The ‘course/membership/class’) participant, then this Participant Agreement (the ‘Agreement’) automatically becomes a binding contract between you and the Company and applies to your participation in the program. By agreeing to the Terms, you are acknowledging that you have read, agreed to, and accept all of the terms and conditions contained in this Agreement. Because we believe in constant innovation, you agree that the form and nature of the Course may change from time to time without prior notice to you.

By agreeing to the Terms, you are responsible for full payment of fees for the entire selected course/membership/class duration, regardless of whether you actually attend or complete the selected course/class, and regardless of which payment option you have chosen. Failure to make the agreed payments will result in default of the agreement and your agreement may be forwarded to a third party to recoup the full amount due for the remainder of your course/membership/class plus any costs incurred. If you have chosen to pay by Credit / Debit card your card information will not be held by the company.

Your details will be stored on the secure servers with our payment processor GoCardless to process future bookings. If we have confirmation you would like to make a booking, payment will automatically be taken using the details previously supplied. One leg Stretch Plan - You pay for the whole year (*42 live classes either online or face to face will be available across the year and access to online tutorials) with payments spread over a 12 month period by recurring monthly direct debit. One month notice of cancellation is required in writing. Boomerang Plan - You pay for the whole year (**minimum of 84 live classes will be available either online or face to face will be available to you across the year and access to online tutorials) with payments spread over a 12 month period by recurring monthly direct debit. One month notice of cancellation is required in writing.

To further clarify all payments must be made on a timely basis. If payments are not made on a timely basis (within 7 days of the course start date), the Company reserves the right to place the course on hold. We offer all clients the opportunity to catch up on a missed class subject to availability. This might be at any of our venues or online, and occasionally a different level to the regular class. Unfortunately missed classes cannot be refunded, they must be taken within the current paid up course or 4 week period if on a membership and cannot be carried over to the next course or next 4 week period if on a membership, e.g. if you have paid for a 6-week course you must take the catch up within that 6 week course period. If a catch-up class has been arranged and is not attended, without giving us notice prior to the class start time, this class shall be lost and cannot be rearranged again. You can give us notice by phone or text to 07468999333 or email thankupilates@outlook.com

We are committed to providing all Course/Members/Class participants with a positive experience. By agreeing to the terms, you agree that the Company may, at its sole discretion, terminate this Agreement, and limit, suspend, or terminate your participation in the course without refund or forgiveness of monthly payments if you become aggressive, disruptive, or difficult to work with if you fail to follow the course guidelines. We respect your privacy and must insist that you respect the privacy of fellow course participants. By agreeing to the terms, you agree not to violate the publicity or privacy rights of any course participant. We respect your confidential and proprietary information and must insist that you respect the same rights of fellow course participants and of the Company.

By agreeing to the Terms, you agree:

not to infringe any Course/Class participant’s or the Company’s copyright
that any Confidential Information shared by Course/ Class participants or any representative of the Company is confidential and proprietary and belongs solely and exclusively to the Participant who discloses it or the Company,
you agree not to disclose such information to any other person or use it in any manner other than in discussion with other course participants during course sessions. By signing overleaf, you further agree that
all materials and information provided to you by the Company are its confidential and proprietary intellectual property, belong solely and exclusively to the Company, and may only be used by you as authorised by the Company.
the reproduction, distribution, and sale of these materials by anyone but the Company is strictly prohibited. Further, by agreeing to the terms, you agree that, if you violate, or display any likelihood or violating, any of your agreements contained in this paragraph, the Company and/or another Program participant (s) will be entitled to injunctive relief to prohibit any such violations to protect against the harm of such violations. We have made every effort to accurately represent the course/classes and its potential. Claims of actual results from attending our course can be verified and examples of actual results can be provided upon request. The testimonials and examples used are not intended to represent that anyone will achieve the same or similar results. Each individual’s results depend on many factors, including his or her dedication, desire, and motivation. By agreeing to the Terms, you acknowledge that as with any exercise program positive results cannot be guaranteed.
Please note that the terms can be changed, and when this is done you will be notified.

The Instructors are all qualified to the required standard and are fully insured, Copies of Qualifications and Insurance certificates are available on request.

Workout Wednesday - FaceBook Group Right Now Thank U

Before taking part in any of the exercises in this group please read the below insurance disclaimer:

If you have any medical conditions, injuries or other conditions (e.g. pregnancy) that may affect your participation in the proposed exercise activity, you must gain consent from your GP prior to participation.

You must have sufficient space to perform the exercises safely and move freely without obstacles or obstructions, free from furniture, equipment and other hazards - a minimum of 4 square metres per person.

Any equipment is safe and in a suitable condition for the activity being perform.

The surrounding floor space is entirely clear to remove any hazards that may increase the risk of slips, trips or falls.

There are no distractions thought the duration of the session.

There is sufficient heating, lighting, ventilation and hydration.

As with all fitness and exercise programmes, when using this exercise video you need to use your common sense. To reduce and avoid injury, you will want to check with your doctor before beginning any fitness programme. By performing any fitness exercises without supervision, you are performing them at your own risk. Thank U Pilates, Chantal Pilbrow will not be responsible or liable for any injury or harm you sustain as a result of this fitness programme, DVD, online fitness video or information share on our website. This includes emails, videos, and text.

www.thankupilates.com

thankupilates@gmail.com

@thankupilates

07468 999 333